FAQs
Frequently Asked Questions
Is your website secure?
Yes, your browsing at www.reveilleur.com is completely secure thanks to SSL encryption integrated into our Shopify platform. All information transmitted is protected and inaccessible to unauthorized third parties.
What payment methods do you accept?
We accept payments by credit card (CB, Visa, Mastercard, American Express) as well as via Klarna , which allows you to pay for your purchases in installments if you wish.
Which company owns the Reveilleur.com website?
Reveilleur.com is operated by the company FIS OÜ , registered in Estonia under number 17030614 , with an intra-community VAT number EE102759796 .
Although the company is registered in Estonia, we operate exclusively in the French market . All prices are displayed in euros including VAT and we comply with French regulations applicable to distance selling.
Where is your site hosted?
Our website is hosted on the Shopify platform, the world's leading online commerce platform. Shopify guarantees secure and efficient hosting, compliant with European security standards.
What is your delivery time?
We process your order within 24 business hours after validation. It is then shipped within 72 hours. The average delivery time is 4 to 8 business days.
How do I track the delivery of my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking link to follow the progress of your package.
How to return an item?
Simply contact us at contact@reveilleur.com to receive the return procedure. Return shipping costs are your responsibility.
What is your return policy?
If you change your mind, you can return your order within 30 days of receipt , in accordance with European law. The refund will be made within a maximum of 7 days after receipt of the returned product.